Mosaic Insurance Exchange Customer Service Overview
Mosaic Insurance Exchange recognizes the enormous complexity of purchasing health insurance. It is with this understanding that we place an emphasis on accurate, thorough communication with each customer to address their individualized needs.
With a proven track record of implementing both private and public sector health care solutions, Mosaic Insurance Exchange can develop and operate integrated inbound and outbound call and sales support centers that are customer-centric and staffed with knowledgeable representatives skilled in working with multiple clients, including individuals, employers, employees and brokers.
All efforts are made to ensure interactions and transactions are as easy and efficient as possible through continued efforts by our support teams, both with our toll-free customer service line and via online tools. Inquiries, including complaints, are responded to within 24 hours during normal business hours.
Mosaic Insurance Exchange designs and produces materials for individuals and small groups purchasing health and dental insurance benefits, and offers information supplemented by a bilingual customer service staff and a language interpretation line. This information covers plan-specific features, benefits and eligibility and enrollment guidelines.