Neighborhood Health Plan – Partners for more than 25 years

About Neighborhood Health Plan

Neighborhood Health Plan (NHP) is an NCQA-accredited, not-for-profit health plan known for plans that are easy-to-understand and manage. For more than 25 years, employers and individuals/families across Massachusetts have turned to NHP for coverage that is both high-quality and affordable. NHP is a member of Partners HealthCare.

Situation

NHP always ensures that our small business and individual customers have easy access to superior customer service and a trusted Web-based platform both to enroll in NHP plans and manage their accounts on an ongoing basis, including billing and enrolling new members. Recognizing their exchange has exceptional capabilities in delivering technology and superior account management solutions, NHP chose Mosaic Insurance Exchange as one of our valued partners.

Solution - Why Neighborhood Health Plan Partners with Mosaic

Using Mosaic to deliver technology and account management solutions offers NHP customers outstanding service and simple-to-use online enrollment and billing tools. NHP’s Vice President of Sales Patty Rich notes: “NHP partners with Mosaic because of our shared commitment to keep health care simple and put our customers’ needs first—brokers, businesses and members alike.”

Key services Mosaic Insurance Exchange provides Neighborhood Health Plan are:

  • Call Center Support – The NHP-Mosaic partnership offers small businesses and individuals outstanding customer service.  We work together to ensure that the Mosaic staff is well trained on NHP’s product offerings, brand and value we bring to the Massachusetts marketplace.
  • Enrollment – Mosaic supports NHP by handling quoting, online enrollment and plan/policy-rating functions for our small business and individual/family customers.
  • EDI Submission – With EDI files, Mosaic can easily and accurately load files into NHP’s system.
  • E-billing and Collections – Mosaic supports NHP by serving as our e-billing and collections partner. We trust their proven technology and service team work on NHP’s behalf.

Mosaic Insurance Exchange is currently administering both small businesses and individual/family health care shopping and enrollment in partnership with Neighborhood Health Plan. Visit http://nhp.mosaicix.com/.


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